Complaint
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Your involvement *
I am the complainant
I represent someone else
Do you want to make an anonymous complaint
Complainant to remain anonymous
Total complainants *
1
2
3
4
5
6
7
8
9
Reference
Please provide details of your complaint below *
Pre-complaint ref no.
Details of action taken to resolve the issue *
Problem
Please select
Please select
Communication
Delay in answering call
Delay in communication
Incorrect information or advice given
Insufficient information given
No communication received
Legal and regulatory
Breach of privacy and confidentiality cause
Discrimination - inappropriate action or service
Discrimination - not treated fairly
Health and safety cause
Payments or disputed charges
Delay in payment
Disagree with charge received
Dissatisfied with financial support offered
Incorrect charge
Payment not received
Policy and procedure
Procedures not followed
Unhappy with decision
Service failure
Cancellation or withdrawal of service
Failure to deliver a service
Loss of service
Service quality
Delay in doing something
Delays in completing assessment
Errors in assessment
Failure to do something
Poor quality of completed works/repairs
Inadequate services provided by a third party
Refusal to do something
Staff conduct
Conduct of Contracted Providers
Inappropriate behaviour
Missed appointment
Refusal to assist or help
Staff rudeness
Was compensation offered? *
Was compensation offered?
Yes
No
What would you like us to do to resolve the issue?
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